Bookings & Pricing

Book in advance to avoid disappointment

We operate on a prior booking system in order to ensure that we have suitable accommodation available for your pet and to prepare for your pet’s arrival (e.g. preparation of enclosure, scheduling your pet for physical checks and exercising etc.). You are strongly advised to make reservations well in advance to avoid disappointment. All bookings are payable in advance. The first day of your pet's stay is charged at full price regardless of the check-in time, as this cost covers the preparation work done prior to check-in. We offer an early check-out discount if your pet is collected before 11h00 on the departure day, please enquire with reception regarding this.  Please read through the information below regarding peak season bookings.

Making it feel like home

Please bring your pet's favourite food along, so that the home environment can be simulated as closely as possible. We will feed according to your instructions. It would be great if you could pre-pack the food into meal-sized portions, or we could supply a measuring cup if you do not already have one. This way we can ensure that we don't over- or underfeed your beloved pet.

SPECIAL NEEDS

Please let us know in advance of any special requirements with regards to diet, medication, exercise or anything else which will enable us to provide the best care possible.

CANCELLATIONS

If a suitable replacement booking cannot be made, a pro rata refund may be considered at the discretion of management. An administration fee is payable for canceled bookings.

ABANDONMENT

From time to time we find ourselves in a situation where pets are “dumped” in cases of divorce, relocating abroad, moving to smaller accommodation, etc. Please note that we reserve the right to remove your pet from our care if no payment arrangement is in place.

2023 RATES

Please be aware that different rates apply for Standard and Peak seasons. Rates are charged per day, per pet. Rates are subject to change without notice (All prices are VAT inclusive).

PEAK SEASON DATES & DEADLINES 2023

Subject to change without notice.