Bookings & Pricing

Book in advance to avoid disappointment

We operate on a prior booking system in order to ensure that we have suitable accommodation available for your pet and to prepare for your pet’s arrival (e.g. preparation of enclosure, scheduling your pet for regular check-ups and exercising etc.). You are strongly advised to make reservations well in advance to avoid disappointment. All bookings are payable in advance. You will not be charged for the day's boarding should you collect your pets before 11h00.  Please read through the information below regarding peak season bookings.

Making it feel like home

Please bring your pet's favourite food along, so that the home environment can be simulated as closely as possible. We will feed according to your instructions. It would be great if you could pre-pack the food into meal-sized portions, or we could supply a measuring cup if you do not already have one. This way we can ensure that we don't over- or underfeed your beloved pet.

SPECIAL NEEDS

Please let us know in advance of any special requirements with regards to diet, medication, exercise or anything else which will enable us to provide the best care possible.

CANCELLATIONS

If a suitable replacement booking cannot be made for holiday and long weekend bookings, a pro rata refund may be considered at the discretion of management. An administration fee is payable for canceled holiday and long weekend bookings.

ABANDONMENT

From time to time we find ourselves in a situation where pets are “dumped” in cases of divorce, relocating abroad, moving to smaller accommodation, etc. Please note that we reserve the right to remove your pet from our care if no payment arrangement is in place.

2020 RATES

Please be aware that different rates apply for Standard and Peak seasons. Rates are subject to change without notice (All prices are VAT inclusive).

PEAK SEASON DATES & DEADLINES 2020