Book in advance to avoid disappointment
We operate on a prior booking system in order to ensure that we have suitable accommodation available for your pet and to prepare for your pet’s arrival (e.g. preparation of enclosure, scheduling your pet for physical checks and exercising etc.). You are strongly advised to make reservations well in advance to avoid disappointment. All bookings are payable in advance. The first day of your pet's stay is charged at full price regardless of the check-in time, as this cost covers the preparation work done prior to check-in. We offer an early check-out discount if your pet is collected before 11h00 on the departure day, please enquire with reception regarding this. Please read through the information below regarding peak season bookings.
Making it feel like home
Please bring your pet's favourite food along, so that the home environment can be simulated as closely as possible. We will feed according to your instructions. It would be great if you could pre-pack the food into meal-sized portions, or we could supply a measuring cup if you do not already have one. This way we can ensure that we don't over- or underfeed your beloved pet.
Please let us know in advance of any special requirements with regards to diet, medication, exercise or anything else which will enable us to provide the best care possible.
If a suitable replacement booking cannot be made, a pro rata refund may be considered at the discretion of management. An administration fee is payable for canceled bookings.
From time to time we find ourselves in a situation where pets are “dumped” in cases of divorce, relocating abroad, moving to smaller accommodation, etc. Please note that we reserve the right to remove your pet from our care if no payment arrangement is in place.
Please be aware that different rates apply for Standard and Peak seasons. Rates are charged per day, per pet. Check-in day is charged at full price regardless of check-in time owing to preparation work done and kennel reservation. Rates are subject to change without notice (All prices are VAT inclusive).
PEAK SEASON DATES & DEADLINES 2021
Subject to change depending on Covid-19 Lockdown regulations.
|FULL PAYMENT DEADLINE||MINIMUM STAY|
|19 MAR to 13 APR 2021||31 JAN 2021|
|23 APR to 3 MAY 2021||29 FEB 2021|
|1 MAY to 31 AUG 2021||ALL CATS CHARGED PEAK SEASON RATES FOR HEATING|
|25 JUN to 26 JUL 2021||31 MAY 2021|
|6 AUG to 10 AUG 2021||31 JUL 2021|
|23 SEP to 5 OCT 2021||31 AUG 2021|
|1 DEC 2021 to 15 JAN 2022||FULL PAYMENT TO CONFIRM||10 DAYS|